UK & IE Operations and Office Manager - based in Farnborough (UK)

rpc – The Retail Performance Company ist das Beratungsunternehmen für den gesamten Weg zu einer kundenorientierten Transformation: von der kundenzentrischen Strategie, über Customer Experience Design, Data Analytics bis hin zu People Empowerment und Performance Management. Wir haben es uns zur Aufgabe gemacht, unsere Kund*innen durch ganzheitliche Lösungen von der Strategie bis zur Implementierung aus einer Hand zu unterstützen. Unser Fokus liegt auf der Schaffung inspirierender Kundenerlebnisse für eine nachhaltige und wertschöpfende Beziehung zwischen Marken und Endkund*innen.  

rpc wurde 2013 als Joint Venture der BMW Group und H&Z Unternehmensberatung AG gegründet und ist mit über 400 Mitarbeiter*innen in zehn Ländern vertreten.

Within rpc UK & IE, we are looking for an Operations and Office manager. Reporting to the Head of rpc UK & IE, the overall focus of the role will be to support the growth and development of the UK & IE market ensuring all office/ business processes are maintained and updated proactively. In addition, liaising with both existing and new clients, prospects as well as suppliers/ partners to support business operational administration, targets and objectives. Ensuring the activities align with the wider rpc company objectives, targets and goals. 

The UK & IE Operations and Office manager will also work closely with the HQ team to ensure that existing client relationships are nurtured and managed effectively and positively with clear demonstrations of value added to both client and rpc.

With a diverse and varied schedule, the successful individual will further assist in ensuring financial growth through the support of proposal writing, project and potential project development whilst also supporting financial control, costings and margins.

Key Accountabilities

• Effectively manage and maintain all UK & IE office and business processes
• Financial Control of UK & IE accounts
• Effective recording and administration of UK & IE projects current and potential
• Maintain and update UK & IE reporting and analysis tools
• Liaising with rpc UK suppliers and partners for the purposes of effective and efficient business conduct
• Account Management
• Creative support for Tender and Proposals responses
• Update flash reports for Company visibility
• On project delivery
• Ensure alignment with rpc HQ

• Self-motivated and driven towards excellence
• Ambitious
• Flexible, adaptable and professional approach to work      
• Strong interpersonal and communication skills
• Strong PowerPoint, Excel and Word skills
• Highly motivated with the ability to motivate others
• Responsive team player
• Able to meet tight deadlines and work well under pressure
• Actively seeks improvement in all aspects of work
• Enjoys new challenges
• Continually seeks to improve customer satisfaction
• Can do attitude with a strong focus on solutions

Essential

• Office management experience
• Client management experience
• Account management
• Financial literacy including financial control experience
• SAP Experience
• Advanced Microsoft abilities including Word, Excel, PowerPoint
• Intermediate Outlook skills
• Intermediate/Advanced Project skills
• Full UK Driving licence
• Project Management Experience

Desirable

• Automotive Industry experience/knowledge
• Retail experience
• Team management

Janina Endl