Corporate Business Development & Parts Executive - based in Farnborough (UK)

rpc – The Retail Performance Company ist das Beratungsunternehmen für den gesamten Weg zu einer kundenorientierten Transformation: von der kundenzentrischen Strategie, über Customer Experience Design, Data Analytics bis hin zu People Empowerment und Performance Management. Wir haben es uns zur Aufgabe gemacht, unsere Kund*innen durch ganzheitliche Lösungen von der Strategie bis zur Implementierung aus einer Hand zu unterstützen. Unser Fokus liegt auf der Schaffung inspirierender Kundenerlebnisse für eine nachhaltige und wertschöpfende Beziehung zwischen Marken und Endkund*innen.  

rpc wurde 2013 als Joint Venture der BMW Group und H&Z Unternehmensberatung AG gegründet und ist mit über 400 Mitarbeiter*innen in zehn Ländern vertreten.

rpc UK is looking for a high-performing Corporate Business Development & Parts Executive to support a premium vehicle manufacturer, within their Aftersales Department. The candidate must be a pro-active professional with experience coordinating numerous projects whilst keeping to tight deadlines and providing a first-class and focussed approach in a fast paced and diverse role. 

The Role:

Responsibility for the Corporate Business Development & Parts Executive include reporting, along with identifying and communicating data insight and Exec Summaries, incorporating projects and tasks to support the Corporate Business Development Manager in delivering class-leading programmes and initiatives as well as the dedicated support for Leasing Companies and general Corporate customers with the aim of retaining their Aftersales requirements within the Retailer Network. The role also provides reporting and project support for the Manager, Parts, Accessories & Bodyshop Development. 

Day to day you will be involved with a number of exciting new and ongoing projects, maintaining momentum and engagement of all Stakeholders, tracking actions and coordinating participation from the wider Aftersales team. Keeping to deadlines, maintaining communication throughout the projects and highlighting issues and potential solutions promptly to stakeholders.  

Another essential part of this role is to manage daily, weekly and monthly reporting for Corporate Business Development, ensuring that all reporting is kept up to date, that all data feeds come in, in a timely fashion to ensure availability to your stakeholders to support their customer facing meetings. 

Experience of establishing and maintaining relationships with internal, external and network wide Stakeholders and providing important Executive summaries and reports to Senior Management is an essential set of skills required for the Corporate Business Development Executive.

Knowledge of the Corporate Leasing industry sector in relation to Aftersales would be of benefit.
 

The Corporate Business Development & Parts Executive deliverables:

• Support for the Corporate Business Development Manager
• Mailbox Management  
• Downtime Management Report  
• Corporate & Parts Administrative Support 
• Retrieval & Collation of Leasing Company Vehicle Data  
• Event Support 
• Corporate Service Bookings Report  
• Year on Year Spend Report  
• Leakage Report 
• Corporate Parts Rebate Report
• Maintaining Report Procedures  
• Marketing Projects & Support 
• Retailer Hub – Corporate Page Management  
• Corporate Portal & SMR Platform Management – Asset Updates 
• Ad hoc Corporate Projects 
• Support for Manager, Parts, Accessories & Bodyshop Development

Our ideal Corporate Business Development & Parts Executive will have a minimum of two years’ experience within automotive Aftersales operations and have strong organisational, numerical and time management skills, along with:

• An understanding of Business Development principles and Aftersales Marketing concepts.
• Awareness of importance of Relationship / Stakeholder Management.
• Ability to demonstrate self-driven projects and initiatives and innovative Best Practices to showcase ROI successes.
• Ability to interpret and analyse data, and information from variable sources and make recommendations; including Reporting dashboards, reports, etc.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Ability to inspire people to contribute to the success of the department.
• Can demonstrate a high degree of being able to work on own initiative and motivation.
• Personal qualities of integrity, credibility, and a commitment to and passion for the Brand.
• Flexibility to work a hybrid role between the office in Farnborough and at home.
   

Janina Endl