Digital Adoption Solution Builder (m/f/d) based in Madrid (Spain - Remote Work)

rpc – The Retail Performance Company ist das Beratungsunternehmen für den gesamten Weg zu einer kundenorientierten Transformation: von der kundenzentrischen Strategie, über Customer Experience Design, Data Analytics bis hin zu People Empowerment und Performance Management. Wir haben es uns zur Aufgabe gemacht, unsere Kund*innen durch ganzheitliche Lösungen von der Strategie bis zur Implementierung aus einer Hand zu unterstützen. Unser Fokus liegt auf der Schaffung inspirierender Kundenerlebnisse für eine nachhaltige und wertschöpfende Beziehung zwischen Marken und Endkund*innen.  

rpc wurde 2013 als Joint Venture der BMW Group und H&Z Unternehmensberatung AG gegründet und ist mit über 400 Mitarbeiter*innen in zehn Ländern vertreten.

We are looking for a motivated employee to join our Solution Building team developing user qualification solutions globally. As a Digital Adoption Solution Builder, you will use market-leading tools to create, implement and optimise interactive guides and digital content that guide users through processes and drive software adoption. This position is ideal for graduates looking to start their career in digital user support. You work remotely and we provide you with the technical equipment

• Development of interactive guides, onboarding solutions and context-sensitive tooltips that help users to better understand their software
• Testing, implementing and maintaining the content created to ensure its functionality and quality
• Analysis of user behaviour, use cases and feedback in order to continuously improve existing solutions and implement new requirements.
• Independent documentation and maintenance of the content created and the course of the project. Collaboration with an international team from Germany, Portugal and UK
• Basic technical understanding of HTML, CSS, UX/UI design and/or JavaScript and interest in creating digital guides using market leading digital adoption tools

• Successfully completed studies in a relevant field (e.g. computer science, business or media informatics, business administration with a focus on digitalisation, interaction design or similar)
• Basic knowledge of HTML, CSS, UX/UI design and/or JavaScript is required; basic understanding of software integrations and APIs. Initial knowledge of automation is an advantage
• Ability to understand user requirements and develop customised solutions
• Structured and independent way of working, even with parallel projects.
• Good communication (English C1) and teamwork skills.
• Openness to learn new methods and technologies and to develop further

Doris Bergmann

HR Specialist