Retail DMS Project Manager (m/f/d) based in Farnborough (UK)

rpc – The Retail Performance Company ist das Beratungsunternehmen für den gesamten Weg zu einer kundenorientierten Transformation: von der kundenzentrischen Strategie, über Customer Experience Design, Data Analytics bis hin zu People Empowerment und Performance Management. Wir haben es uns zur Aufgabe gemacht, unsere Kund*innen durch ganzheitliche Lösungen von der Strategie bis zur Implementierung aus einer Hand zu unterstützen. Unser Fokus liegt auf der Schaffung inspirierender Kundenerlebnisse für eine nachhaltige und wertschöpfende Beziehung zwischen Marken und Endkund*innen.  

rpc wurde 2013 als Joint Venture der BMW Group und H&Z Unternehmensberatung AG gegründet und ist mit über 400 Mitarbeiter*innen in zehn Ländern vertreten.

Sales Dealer Management Systems & Client Relationship Management Consulting services within a dynamic team. Self-starter, requiring minimal supervision – ability to “take a project and run with it” is key.

Services required include :

• Complete end-to-end project management with solid DMS (Keyloop, Pinewood) & CRM management experience & organizational skills including the ability to set and drive requirements across multiple functional areas.
• Process implementation & efficiency with a customer-centric focus. Support the management and completion of JIRA tasks, including project communication and administration.
• Monitoring of data whilst liaising with 3rd party vendors & retailer network to resolve data issues. Strategic & digital marketing tactics is a plus.
• Proficiency in frictionless retailing, with ability to collect information required for CRM systems set-up & support systems roll-out. Strategic & digital marketing tactics a plus.
• Flair for people, stakeholder management & Interpersonal relationships. Strong communication skills and the ability to work with multiple stakeholders to align, prioritize tasks and projects effectively and escalate when relevant.

Envisaged as 5 days per week (circa 2 - 3 days per week in office - Farnborough).

6+ years of experience desired

• B2B focus
• Dealer Management Systems
• Customer Relations & Database Management
• Process Automation
• Project management & coordination
• Bachelor degree preferred
• Project management certification a plus

Janina Endl