Retail CRM Project Manager (m/f/d) based in Farnborough (UK)

rpc – The Retail Performance Company ist das Beratungsunternehmen für den gesamten Weg zu einer kundenorientierten Transformation: von der kundenzentrischen Strategie, über Customer Experience Design, Data Analytics bis hin zu People Empowerment und Performance Management. Wir haben es uns zur Aufgabe gemacht, unsere Kund*innen durch ganzheitliche Lösungen von der Strategie bis zur Implementierung aus einer Hand zu unterstützen. Unser Fokus liegt auf der Schaffung inspirierender Kundenerlebnisse für eine nachhaltige und wertschöpfende Beziehung zwischen Marken und Endkund*innen.  

rpc wurde 2013 als Joint Venture der BMW Group und H&Z Unternehmensberatung AG gegründet und ist mit über 400 Mitarbeiter*innen in zehn Ländern vertreten.

Envisaged as 5 days per week (circa 2 - 3 days per week in office - Farnborough).

Sales Client relationship Management Consulting services within a dynamic team. Self-starter, requiring minimal supervision – ability to “take a project and run with it” is key.

Services required include :

• Complete end-to-end project management with solid CRM management experience and organizational skills including the ability to set and drive requirements across multiple functional areas, as well as user training.
• Salesforce knowledge & ability to do implementations. Familiar with reporting on SF dashboards & gaining insights, with a focus on change management & process enhancement.
• Process implementation & efficiency with a customer-centric focus. Support the management and completion of JIRA tasks, including project communication and administration. Ability to lead & support User Acceptance Testing, particularly around feature testing & refinement.
• Flair for people, stakeholder management & Interpersonal relationships. Strong communication skills and the ability to work with multiple stakeholders to align, prioritize tasks and projects effectively and escalate when relevant i.e. retailer support both virtually & in person.
• General team administration requirements i.e. chair meetings & actions follow-up as required. Liaising with local & central market contacts for CRM-related topics.

Professional experience

5+ years of experience in CRM & project management desired

• B2B focus project management & coordination
• Good working knowledge of Salesforce Sales Cloud essential, not just a regular user but an understanding of technical aspects
• Experience of data analysis and interrogation within Sales Cloud
• Experience of report creation within Sales Cloud

Education

• Bachelor degree preferred 
• Project management certification a plus

Language skills

• English (native level C2)

• Valid driving license required

Janina Endl