Aftersales Consultant

rpc – The Retail Performance Company ist das Beratungsunternehmen für den gesamten Weg zu einer kundenorientierten Transformation: von der kundenzentrischen Strategie, über Customer Experience Design, Data Analytics bis hin zu People Empowerment und Performance Management. Wir haben es uns zur Aufgabe gemacht, unsere Kund*innen durch ganzheitliche Lösungen von der Strategie bis zur Implementierung aus einer Hand zu unterstützen. Unser Fokus liegt auf der Schaffung inspirierender Kundenerlebnisse für eine nachhaltige und wertschöpfende Beziehung zwischen Marken und Endkund*innen.  

rpc wurde 2013 als Joint Venture der BMW Group und H&Z Unternehmensberatung AG gegründet und ist mit über 400 Mitarbeiter*innen in zehn Ländern vertreten.

• Champion central accessory programmes and initiatives, identifying opportunities to increase accessory and lifestyle sales across the retailer network.
• Act as the go-to expert for retailers providing guidance, training, with on-site consulting and coaching to ensure sales targets are consistently achieved.
• Share success stories, develop new sales initiatives, and deliver practical tools to help retailers maximise sales-out opportunities.
• Monitor retailer performance, provide insights, and implement action plans to ensure sales growth and target achievement.
• Conduct regular field visits (in person and virtual), building strong relationships and ensuring program adoption.
• Support onboarding of new team members, act as the first point of escalation for queries, and co-ordinate key projects with both client and internal teams.
• Drive consistency, alignment, and communication across the national field team, ensuring high standards of delivery and retailer support.
• Create and upkeep of supporting documentation of ‘best practices’, retailer presentations and client/ stakeholder updates

We’re looking for a driven and commercially minded Field-Based Accessories Sales Consultant to join the team focused on growth of accessory and lifestyle sales across our client’s national retailer network. This is a high-impact role within a global automotive brand, combining field engagement, sales coaching, and strategic programme support. If you’re passionate about maximising sales performance, inspiring retailer teams, and driving business results, this role is for you.

Additional key skills include:

• Proven experience in field sales, business development, or aftersales management (preferably in the automotive sector).
• Strong track record of achieving and exceeding sales targets.
• Excellent relationship-building and stakeholder management skills, with the ability to influence at all levels.
• Commercially astute with strong analytical and problem-solving skills.
• Confident communicator, trainer, and coach, able to inspire retailers to grow their business.
• Flexibility to travel nationally (approx. 70% of the time).
• Strong Microsoft Office skills (Excel, PowerPoint, Outlook, Word).
• Full UK Driving Licence.
• Fluent in English
• Certification or proven experience working within the sales environment 

Alexandria Oguns