Training Manager

rpc – The Retail Performance Company ist das Beratungsunternehmen für den gesamten Weg zu einer kundenorientierten Transformation: von der kundenzentrischen Strategie, über Customer Experience Design, Data Analytics bis hin zu People Empowerment und Performance Management. Wir haben es uns zur Aufgabe gemacht, unsere Kund*innen durch ganzheitliche Lösungen von der Strategie bis zur Implementierung aus einer Hand zu unterstützen. Unser Fokus liegt auf der Schaffung inspirierender Kundenerlebnisse für eine nachhaltige und wertschöpfende Beziehung zwischen Marken und Endkund*innen.  

rpc wurde 2013 als Joint Venture der BMW Group und H&Z Unternehmensberatung AG gegründet und ist mit über 450 Mitarbeiter*innen in zwölf Ländern vertreten.

• Oversee and manage training‑related projects across multiple brands and clients, ensuring both operational and financial excellence.
• Lead & manage budget planning for training programmes, including offer preparation, margin management, goal setting, milestone tracking, and overall project delivery.
• Serve as the primary point of contact for clients, coordinating project activities, providing expert guidance, and ensuring high‑quality service and client satisfaction.

• Manage resource allocation for training initiatives and facilitate workshops, training sessions, and program activities.
• Present project updates, training results, and key insights to stakeholders and clients.
• Negotiate terms and agreements with external training partners and clients to support project objectives.
• Oversee outgoing invoices and validate invoices from external training providers.
• Provide professional leadership to project team members and, where applicable, support their development.
• Foster strong engagement and motivation within the project team to ensure the successful delivery of training initiatives.

• Completed degree in business administration, social sciences or a comparable field of study

• Several years of professional experience in training and development, continuing education, project management, or event management.
• Proven track record in managing complex projects and providing high‑quality support to external clients.
• Strong collaborative mindset with excellent communication skills and the ability to remain composed and professional in challenging situations.
• Demonstrated commitment to service excellence, quality standards, and a high level of responsibility.
• Fast learner with strong organizational capabilities and an entrepreneurial, solution‑oriented approach.
• Reliable team contributor with a proactive attitude and a high level of initiative.

Alexandria Oguns