rpc UK & IRE Consultant - Automotive / Corporate (m/f/d) based in Farnborough (UK)

rpc – The Retail Performance Company ist das Beratungsunternehmen für den gesamten Weg zu einer kundenorientierten Transformation: von der kundenzentrischen Strategie, über Customer Experience Design, Data Analytics bis hin zu People Empowerment und Performance Management. Wir haben es uns zur Aufgabe gemacht, unsere Kund*innen durch ganzheitliche Lösungen von der Strategie bis zur Implementierung aus einer Hand zu unterstützen. Unser Fokus liegt auf der Schaffung inspirierender Kundenerlebnisse für eine nachhaltige und wertschöpfende Beziehung zwischen Marken und Endkund*innen.  

rpc wurde 2013 als Joint Venture der BMW Group und H&Z Unternehmensberatung AG gegründet und ist mit über 450 Mitarbeiter*innen in zwölf Ländern vertreten.

We are seeking a proficient and dynamic Consultant to join our team for an exciting assignment with  one of our industry-leading corporate client within the automotive sector. This role offers the opportunity to work on-site (and remotely) with a global organisation, contributing to key projects and initiatives that drive corporate business transformation.

Area of responsibility would include a pragmatic retailer network subset extending from Grimsby down to Exeter, with some activities in Ireland as well.

Key Responsibilities:

• Contribute to the promotion of central accessory programs & initiatives. Identify novel opportunities to enhance accessory sales within the retailer network.
• Compile best practices related to key accessory topics & develop innovative sales initiatives.
• Ensure the attainment of Retailer Accessory targets. Enhance the skills and knowledge of retailers to optimise Accessories and Lifestyle purchases, maximising sales-out opportunities.
• First point of contact for Retailer enquiries and communications out to the network.
• Conduct retailer physical and online visits.
• Provide ongoing coaching and support for retailers.

• Several years of experience in consulting, customer support, sales, or relevant corporate roles
• Previous automotive aftersales experience
• Certification or proven experience working within the retailer environment
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Proven ability to adapt quickly and work independently in dynamic environments
• Flexibility to work a field-based role that involves 70% national travel
• Fluent in English

Desirable Experience:

• Awareness of importance of Relationship / Stakeholder Management.
• Ability to interpret and analyse data, and information from variable sources and make recommendations, identifying risks and opportunities, including Reporting dashboards, reports, etc.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Proven ability in Microsoft Office Suite, including Excel (formulas, pivot tablets, data analysis), Outlook (email/calendar management, Word (document formatting, proofing), PowerPoint (presentations).
• Can demonstrate a high degree of being able to work on own initiative and motivation.
• Personal qualities of integrity, credibility, and a commitment to and passion for the Brand.

Janina Endl