Programme Manager
- International
- Permanent
- Full-time
Who we are
rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in twelve countries with over 450 employees.
Your Tasks
We’re looking for a Programme Manager with strong automotive aftersales experience to lead the delivery of several key contracts and initiatives. The role involves:
- Tracking & contributing to increase of performance, generating insights, and working closely with various internal teams.
- A proven understanding of aftersales operations and emerging trends are essential to demonstrate value add to the clients and wider stakeholders.
- Manage & provide coaching/ mentoring for members of the team to ensure effective performance and target achievement at all levels. This will encompass supporting new processes & adapting to business priorities, supporting the improvement of results including training needs identification.
- Regularly align with key stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics.
- Excellent client relationship management skills are a must.
- Lead review meetings with the team’s data reporting analysts on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics to interpret monthly reports, as well as find ways to keep improving the performance dashboard.
- Identify novel opportunities to enhance team output & customer retention performance within the scope of works.
- Compile best practices related to key customer support topics & develop innovative business development initiatives.
- Provide dynamic project management & stakeholder alignment for on-going projects & developments, including documentation and presentations.
- Coordinate & lead periodic programme meetings to monitor performance & action plans progress with internal teams as well as stakeholders.
- Ability to communicate clearly and escalate effectively is key.
- Ensure rpc Senior Management are kept well informed of status quo as well as escalations and/ or successes.
Your Profile
Proven experience in business development within:
- Automotive industry
- Aftersales
- Project Management
- Consulting experience
- Strong communication skills
- Stakeholder management skills
Education
- Bachelor degree in business or related preferred
Language Skills & Licenses
- English (native level C2)
- Full UK Driving License
We Offer
Consulting 2.0
A consulting environment that constantly reinvents itself: at rpc your project utilization is not bonus-relevant and we offer maximum flexibility, for example through sabbaticals, remote work and part-time work, to ideally complement your personal life situation. We ensure your satisfaction through mentoring, regular happiness checks and a qualified Feelgood Manager.
rpc Spirit
A corporate culture that is better than others - that's just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. We have a strict "no jerks" policy. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary company events.
Training & Perspectives
Prospects beyond the next career level: at rpc you have the opportunity to use your strengths according to your individual liking, take on responsibility quickly and actively shape the company. Our in-house rpc academy takes care of everything else.
Benefits UK
Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience.
- Opportunity to work with high-quality clients on impactful projects
- Supportive and collaborative consultancy culture
- Access to ongoing professional development and mentoring
- 25 days annual leave (plus Bank Holidays)
- Pension Plan
- Private Healthcare
- Cash back health care scheme
Questions?
Then call or e-mail us:
Alexandria Oguns
career@rpc-partners.com
+49 (0) 89 2000 5080