Retail CRM Project Manager (m/f/d) based in Farnborough (UK)
- International
- Permanent
- Full-time
Who we are
rpc – The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers.
rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees.
Your Tasks
Envisaged as 5 days per week (circa 2 - 3 days per week in office - Farnborough).
Sales Client relationship Management Consulting services within a dynamic team. Self-starter, requiring minimal supervision – ability to “take a project and run with it” is key.
Services required include :
- Complete end-to-end project management with solid CRM management experience and organizational skills including the ability to set and drive requirements across multiple functional areas, as well as user training.
- Salesforce knowledge & ability to do implementations. Familiar with reporting on SF dashboards & gaining insights, with a focus on change management & process enhancement.
- Process implementation & efficiency with a customer-centric focus. Support the management and completion of JIRA tasks, including project communication and administration. Ability to lead & support User Acceptance Testing, particularly around feature testing & refinement.
- Flair for people, stakeholder management & Interpersonal relationships. Strong communication skills and the ability to work with multiple stakeholders to align, prioritize tasks and projects effectively and escalate when relevant i.e. retailer support both virtually & in person.
- General team administration requirements i.e. chair meetings & actions follow-up as required. Liaising with local & central market contacts for CRM-related topics.
Your Profile
Professional experience
5+ years of experience in CRM & project management desired
- B2B focus project management & coordination
- Good working knowledge of Salesforce Sales Cloud essential, not just a regular user but an understanding of technical aspects
- Experience of data analysis and interrogation within Sales Cloud
- Experience of report creation within Sales Cloud
Education
- Bachelor degree preferred
- Project management certification a plus
Language skills
- English (native level C2)
- Valid driving license required
Questions?
Then call or e-mail us:
Janina Endl
career@rpc-partners.com
+49 (0) 89 2000 5080